Privacy Policy

Last updated: 19 March 2025

1. Who We Are

Eastern Bays Automotive Ltd (NZBN registered) operates a motor vehicle repair workshop at 179A Apirana Avenue, Glen Innes, Auckland 1072, New Zealand. In this policy, "we", "us", and "our" refer to Eastern Bays Automotive Ltd.

2. Information We Collect

We may collect personal information from you when you:

• Submit an enquiry through our website contact form (name, email address, phone number, and message content)
• Phone us on (09) 521 1009
• Email us at info@easternbaysauto.co.nz
• Book a service or repair through our online booking system
• Visit our workshop in person

We may also collect vehicle information (registration, make, model, and service history) to carry out the work you have requested.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide quotes
• Carry out vehicle repairs, servicing, and WOF inspections
• Contact you regarding the status of your vehicle
• Send service reminders (such as upcoming WOF expiry dates)
• Process payments and issue invoices
• Comply with legal and regulatory requirements (including NZTA reporting obligations)

4. We Do Not Sell Your Data

We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely for the purposes outlined in this policy.

5. Sharing Your Information

We may share your information with:

• Parts suppliers, where necessary to complete repairs on your vehicle
• The New Zealand Transport Agency (NZTA), as required for WOF reporting
• Payment processors, to facilitate transactions
• Professional advisors (accountants, lawyers), where necessary
• Government agencies, where required by law

6. Cookies and Third-Party Services

Our website uses the following third-party services that may set cookies or collect data:

• Google Maps Embed: We embed a Google Map on our website to show our workshop location. Google may collect data through this embed in accordance with their own privacy policy.
• Google Fonts: We use Google Fonts to display typefaces on our website. Google may log requests in accordance with their privacy policy.

We do not use tracking cookies for advertising or analytics purposes. We do not run any retargeting or remarketing campaigns.

7. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Customer records are stored securely in our workshop management system. Digital records are protected by appropriate security measures. We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Your Rights Under the NZ Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Ask us to delete your personal information (subject to any legal obligations we may have to retain it)

To make a request, please contact us using the details below. We will respond within 20 working days, as required by the Act.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy, or wish to make a request regarding your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner.